Privacy Policy

Updated 10-04-2026

Goldmark, LLC (“we,” “us,” “our”) is committed to protecting your privacy.

This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your personal data.

By using our website, booking a service, or communicating with us, you agree to the terms described below.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

When you contact us, request a quote, book a service, or communicate with us, you may provide:

Name
Phone number
Email address
Service address or location
Vehicle information
Service details and preferences
Any information you include in messages or forms

B. Automatic Information

Our website may automatically collect basic information such as:

Device type
Browser type
General location (city-level)
Site activity and usage patterns

This information may be collected through cookies or similar technologies and may not directly identify you.

C. Photos and Videos

If you send us photos or videos of your vehicle, or we take them during the service, they may be stored for documentation, quality assurance, or marketing as permitted by our Terms & Conditions.

2. How We Use Your Information

We use collected information to:

Schedule and perform detailing services
Communicate with you about appointments
Send confirmations, updates, or follow-up messages
Respond to questions or support requests
Process payments
Improve our services and customer experience
Maintain internal records
Document pre-existing vehicle conditions
Use photos and videos as permitted in the Terms & Conditions
Send SMS messages when you have provided the required consent

We do not sell or rent your information to third parties.

3. SMS Messaging and Mobile Information

If you opt in to receive text messages from Goldmark, LLC, we may use your phone number to send appointment confirmations, scheduling updates, service reminders, follow-up messages, customer support messages, and other service-related communications. Where separately authorized, we may also send promotional or marketing messages.

SMS consent is not a condition of purchasing any goods or services. You may opt in by submitting your phone number through an applicable website form, booking form, or other consent mechanism that clearly states you are agreeing to receive text messages from Goldmark, LLC.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at (509) 906-3372 or mark@goldmarkdetailing.com.

Mobile information, including phone numbers and SMS opt-in data, will not be shared with third parties or affiliates for their own marketing or promotional purposes. We do not sell or rent mobile information. Information may be shared with service providers solely as necessary to provide and administer our messaging services, or when required by law.

4. Cookies and Tracking

Our website may use cookies and similar tracking technologies to support website functionality, understand site usage, and improve the customer experience. Third-party services used on our website, such as Google Sites or related technology providers, may also use cookies or similar technologies. You may be able to control cookies through your browser settings; disabling certain cookies may affect website functionality.

5. Payment Information

Payments may be processed through third-party payment providers (e.g., Fullsteam, Venmo, Cash App, or similar). We do not store or have access to your full credit card information. All payments are subject to the privacy policies of the payment processor used.

6. How We Share Your Information

We may share limited information with:

Payment processors (to process payments)
Technology providers (Google, email services, booking tools, and SMS messaging providers)
Law enforcement if required by law, court order, or to protect our business

We do not share information for marketing by third parties. Mobile information and SMS opt-in data are subject to the additional restrictions stated in Section 3.

7. Data Storage, Security, and Handling

We take reasonable steps to protect and properly handle your information, including:

Secure email systems
Restricted access to internal records
Password-protected devices and accounts
Using information only for legitimate business, service, support, legal, and consented communication purposes

However, no online system or website is completely secure. By using our services, you acknowledge and accept normal internet-related risks.

8. Your Rights

You may request at any time:

A copy of the personal information we have about you
Corrections to inaccurate information
Deletion of your information (unless we are legally required to keep it)
Withdrawal of SMS consent or other communication preferences

To make a request, contact:

(509) 906-3372

mark@goldmarkdetailing.com

9. Age Restriction

Our services and SMS communications are intended for individuals 18 years of age or older. We do not knowingly collect or use personal information from individuals under 18 for the purpose of providing services or SMS communications.

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